Cookie Policy

Last Updated: 6/7/2025

At Modern AI Solutions, LLC (“we,” “us,” or “our”), we use cookies and similar technologies to enhance your experience on our website, analyze site traffic, understand how users interact with our services, and support our AI chatbot functionality. This Cookie Policy explains what cookies are, how we use them, your choices regarding their use, and specifically how cookies support our AI assistant, Mai.

 

1. What Are Cookies?

Definition: Cookies are small text files that are stored on your device (computer, tablet, or mobile device) when you visit a website. They help us recognize you, remember your preferences, and understand how you interact with our site.

Similar Technologies: We also use web beacons, pixel tags, local storage, and other similar technologies that function like cookies to collect and store information about your interactions with our Platform.

 

2. Types of Cookies We Use

Essential Cookies

Purpose: Necessary for the proper functioning of our website and cannot be disabled.

What they do:

  • Enable basic website functionality and navigation
  • Maintain your session when moving between pages
  • Remember your login status and security preferences
  • Support form submissions and data entry
  • Ensure website security and prevent fraud

Legal Basis: Legitimate interest (essential for website operation)

AI Chatbot Cookies (Mai-Specific)

Purpose: Enable and enhance your interactions with our AI assistant, Mai.

What they do:

  • Maintain your chat session across page refreshes and navigation
  • Remember conversation context and history during your visit
  • Store your chat preferences and settings
  • Enable session recovery if connection is interrupted
  • Support real-time messaging functionality
  • Remember your notification preferences (sound on/off)
  • Track conversation flow for improved AI responses

Data Stored:

  • Session identifiers for conversation continuity
  • Chat preferences and display settings
  • Conversation state and context
  • User interaction patterns with Mai
  • Technical metadata for chat functionality

Legal Basis: Consent (obtained through our compliance banner)

Analytics Cookies

Purpose: Help us understand how visitors use our site and how our AI systems perform.

What they do:

  • Track page views, bounce rates, and time spent on site
  • Monitor user journeys and navigation patterns
  • Measure the effectiveness of our AI chatbot interactions
  • Analyze conversation completion rates and user satisfaction
  • Identify popular content and frequently asked questions
  • Support A/B testing and website optimization

Third-Party Services:

  • Google Analytics (website traffic analysis)
  • HubSpot Analytics (CRM and marketing analytics)
  • Custom analytics for AI performance monitoring

Legal Basis: Consent and legitimate interest

Functional Cookies

Purpose: Enhance your experience by remembering your settings and preferences.

What they do:

  • Remember your language and region preferences
  • Store your communication preferences (email, phone, etc.)
  • Maintain your marketing consent choices
  • Remember your accessibility settings
  • Save your form data to prevent loss during navigation
  • Customize content based on your previous interactions

Legal Basis: Consent and legitimate interest

Marketing and Advertising Cookies

Purpose: Deliver targeted ads and track marketing campaign performance.

What they do:

  • Show you relevant advertisements on our site and other websites
  • Track the effectiveness of our advertising campaigns
  • Personalize marketing content based on your interests
  • Support retargeting campaigns for users who visited our site
  • Measure conversion rates from marketing activities
  • Enable social media sharing and interaction tracking

Third-Party Advertising Partners:

  • Google Ads and Google Tag Manager
  • Facebook/Meta advertising platforms
  • LinkedIn advertising and tracking
  • Other approved advertising networks

Legal Basis: Consent

Security Cookies

Purpose: Help us detect fraudulent activity, prevent abuse, and protect your data.

What they do:

  • Monitor for suspicious login attempts and unauthorized access
  • Detect and prevent automated bot interactions
  • Verify the authenticity of form submissions
  • Support CAPTCHA and anti-spam measures
  • Track security events and potential threats
  • Enable secure data transmission

Legal Basis: Legitimate interest (security and fraud prevention)

 

3. How We Use Cookies

Website Functionality

  • Provide essential website features and navigation
  • Maintain user sessions and prevent data loss
  • Support interactive elements and dynamic content
  • Enable secure data transmission and form submissions

AI Chatbot Enhancement

  • Session Management: Maintain continuous conversations with Mai across page loads
  • Context Preservation: Remember conversation history within your session
  • Personalization: Adapt Mai’s responses based on your interaction patterns
  • Performance Optimization: Monitor and improve Mai’s response times and accuracy
  • User Experience: Remember your chat preferences and notification settings

Analytics and Insights

  • User Behavior: Understand how visitors navigate our website
  • AI Performance: Monitor the effectiveness of Mai’s conversations
  • Conversion Tracking: Measure how interactions lead to business inquiries
  • Content Optimization: Identify popular content and common questions
  • Technical Performance: Monitor site speed, errors, and technical issues

Marketing and Personalization

  • Targeted Advertising: Show relevant ads based on your interests and interactions
  • Campaign Tracking: Measure the effectiveness of our marketing efforts
  • Lead Qualification: Identify potential customers based on their behavior
  • Content Personalization: Customize website content based on your preferences
  • Follow-up Marketing: Enable personalized communication based on your chat interactions

 

4. Cookie Duration and Retention

Session Cookies

  • Duration: Deleted when you close your browser
  • Purpose: Essential functionality and temporary preferences
  • Examples: Login sessions, form data, chat session maintenance

Persistent Cookies

  • Duration: Remain on your device for a specified period or until manually deleted
  • Purpose: Remember preferences and enable personalized experiences

Retention Periods:

  • Essential cookies: Up to 1 year
  • AI chatbot cookies: Up to 6 months (for conversation context)
  • Analytics cookies: Up to 2 years
  • Marketing cookies: Up to 2 years
  • Security cookies: Up to 1 year

Local Storage and Session Storage

  • Session Storage: Cleared when browser tab is closed
  • Local Storage: Persists until manually cleared or after specified retention period
  • Purpose: Enhanced functionality and user experience optimization

 

5. Managing Your Cookie Preferences

Browser Settings

You can control and manage cookies through your browser settings:

  • Chrome: Settings > Privacy and Security > Cookies and other site data
  • Firefox: Settings > Privacy & Security > Cookies and Site Data
  • Safari: Preferences > Privacy > Manage Website Data
  • Edge: Settings > Cookies and site permissions > Cookies and site data

Cookie Consent Management

Initial Consent: When you first visit our website, you’ll see our compliance banner requesting consent for non-essential cookies.

Ongoing Management: You can update your cookie preferences at any time by:

  • Clearing your browser cookies and revisiting our site
  • Contacting us at info@modernaisolutions.com to adjust your preferences
  • Using browser settings to block or allow specific types of cookies

Impact of Disabling Cookies

Essential Cookies: Cannot be disabled as they’re necessary for basic website functionality.

Other Cookies: Disabling may impact:

  • Mai’s ability to maintain conversation context
  • Personalized content and recommendations
  • Analytics and site improvement efforts
  • Marketing personalization and follow-up communications
  • Overall user experience and convenience features

 

6. Third-Party Cookies

Analytics Providers

Google Analytics:

  • Tracks website usage and user behavior
  • Provides insights into site performance and popular content
  • May track users across multiple websites
  • Subject to Google’s privacy policy

HubSpot:

  • Customer relationship management and marketing analytics
  • Tracks lead generation and customer interactions
  • Supports marketing automation and personalization
  • Subject to HubSpot’s privacy policy

Advertising Networks

Google Ads:

  • Enables targeted advertising and retargeting campaigns
  • Tracks ad performance and conversion rates
  • May show our ads on other websites you visit
  • Subject to Google’s advertising privacy policies

Social Media Platforms:

  • Facebook/Meta advertising and tracking pixels
  • LinkedIn advertising and professional targeting
  • Twitter/X interaction and sharing tracking
  • Subject to respective platform privacy policies

AI and Technology Partners

OpenAI and Anthropic:

  • Support our AI chatbot functionality
  • Process conversation data for AI responses
  • Subject to their respective privacy policies and data processing agreements

Infrastructure Providers:

  • Google Cloud Platform (hosting and data storage)
  • Vercel (application hosting)
  • Supabase (database services)
  • Subject to their respective privacy and security policies

Third-Party Cookie Control

These cookies are governed by the respective third-party’s privacy policy. We recommend reviewing their policies to understand their data collection and use practices.

 

7. International Data Transfers

Cross-Border Processing: Some cookies may result in data being transferred to countries outside your location, including the United States.

Safeguards: We ensure appropriate safeguards are in place for international data transfers through:

  • Standard contractual clauses
  • Adequacy decisions by data protection authorities
  • Privacy Shield frameworks where applicable
  • Vendor agreements requiring equivalent data protection

 

8. Updates and Changes

Policy Updates

We may update this Cookie Policy to reflect:

  • Changes in our cookie usage practices
  • New technologies or features
  • Legal or regulatory requirements
  • User feedback and best practices

Notification of Changes

  • Updated policies will be posted on our website with a new effective date
  • For significant changes, we may provide additional notice via email or website banner
  • Continued use of our website constitutes acceptance of updated cookie practices

Version Control

We maintain records of policy versions and changes for transparency and compliance purposes.

 

9. Legal Compliance

GDPR Compliance (EU Users)

  • Explicit consent for non-essential cookies
  • Clear information about cookie purposes and retention
  • Right to withdraw consent at any time
  • Data minimization and purpose limitation principles

CCPA Compliance (California Users)

  • Transparent disclosure of data collection practices
  • Right to opt-out of data “sales” (we do not sell cookie data)
  • Non-discrimination for privacy choices

Other Jurisdictions

We comply with applicable privacy laws in all jurisdictions where we operate, including:

  • Canada’s PIPEDA
  • Brazil’s LGPD
  • Australia’s Privacy Act
  • Other relevant data protection regulations

 

10. Contact Us

For questions about this Cookie Policy, to exercise your rights, or to manage your cookie preferences, please contact us:

Primary Contact: 📧 Email: info@modernaisolutions.com

Business Address: Modern AI Solutions, LLC
Jackson, Missouri, United States

Privacy Inquiries:

  • Cookie preference management
  • Data deletion requests
  • Questions about third-party cookies
  • Technical support for cookie-related issues

Response Time: We aim to respond to cookie-related inquiries within 48 hours and formal requests within 30 days as required by applicable law.

This Cookie Policy is effective as of the date listed above and supersedes all previous versions. By continuing to use our website, you acknowledge that you have read and understood this Cookie Policy and consent to our cookie practices as described herein.